Help Desk Specialist
Zachary Piper Solutions · New Orleans, LA · Yesterday
On-siteInformation Technology$50k–$60k/yrFull-time
About the role
Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full-time position and onsite in New Orleans, LA.
Essential Duties
- Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
- Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
- Conduct operations in support of the Enterprise Service Desk.
- Execute scripts and answer calls.
- Troubleshoot, resolve, and/or escalate technical issues.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.
Qualifications
- 1+ years of IT experience
- Active Security+ certification
- Must be able to obtain and maintain an active Secret clearance.
Compensation
$50,000 - $60,000 (based on experience)
Benefits
- Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision
- 401k w/ ADP
- PTO, paid holidays, Sick Leave as required by law