Help Desk Specialist

About the Role

Support the Air Force/Space team at Nellis AFB, primarily under the 53rd Wing Technical Support Services contract.

Responsibilities

• Provide analytical support for clients, systems, and networks by consulting on hardware, software, and system functionality.
• Identify, prioritize, and resolve network, user, and system issues, including account creation and email configuration.
• Handle helpdesk calls, assess support needs, and escalate to appropriate tiers.
• Troubleshoot account management, enterprise applications, server administration, networking, and software/hardware issues.
• Perform security patching, document actions, monitor systems, and conduct audits.
• Install and test hardware and software components.

Requirements

• High School Diploma.
• Over 2 years of related IT support experience.
• Active DoD 8140 IAT-II certification.
• Experience in a Windows AD environment as a full-service IT support team member.
• Ability to collaborate within a support team and support SCIF and corporate IT operations.

Clearance and Physical Requirements

• Current TS/SCI clearance and willingness to undergo a polygraph.
• Ability to remain stationary for extended periods, occasionally move inside the office, and lift up to 50 lbs.