Help Desk Specialist
Tharp Consulting · Nellis AFB, NV · 1 wk ago
Information TechnologyFull-time
About the Role
Support the Air Force/Space team at Nellis AFB, primarily under the 53rd Wing Technical Support Services contract.
Responsibilities
- Provide analytical support for clients, systems, and networks by consulting on hardware, software, and system functionality.
- Identify, prioritize, and resolve network, user, and system issues, including account creation and email configuration.
- Handle helpdesk calls, assess support needs, and escalate to appropriate tiers.
- Troubleshoot account management, enterprise applications, server administration, networking, and software/hardware issues.
- Perform security patching, document actions, monitor systems, and conduct audits.
- Install and test hardware and software components.
Requirements
- High School Diploma.
- Over 2 years of related IT support experience.
- Active DoD 8140 IAT-II certification.
- Experience in a Windows AD environment as a full-service IT support team member.
- Ability to collaborate within a support team and support SCIF and corporate IT operations.
Clearance and Physical Requirements
- Current TS/SCI clearance and willingness to undergo a polygraph.
- Ability to remain stationary for extended periods, occasionally move inside the office, and lift up to 50 lbs.