Help Desk Specialist

Job Title: Help Desk Specialist Monthly Pay: $7,300 - $7,900 USD per month Summary Join a fully remote, full-time support team serving insurance and financial-services colleagues across Virginia. You will resolve everyday access, device, and application issues while documenting clear solutions and keeping employees productive. Job Responsibilities Monitor incoming incidents in ServiceNow, classify priority, and provide first-contact resolution. Guide users through password resets, MFA enrollment, VPN access, and remote desktop connections. Support Windows laptops, browsers, printers, collaboration tools, and approved business applications. Record diagnostics, actions, and outcomes in incident notes; route complex issues to infrastructure teams. Follow identity-verification and information-security procedures for account-access requests. Identify recurring issues and contribute articles that improve self-service guidance. Qualifications Associate-level user-support experience, coursework, certification study, or equivalent hands-on practice. Working familiarity with Windows, Active Directory, remote support utilities, and connectivity issues. Comfort explaining technical steps by phone, email, and chat to nontechnical colleagues. Ability to prioritize incidents independently in a home-based environment and maintain accurate case notes. Interest in financial-services systems, secure-access practices, and learning new tools. Perks & Benefits Remote work setup and structured virtual team collaboration. Role-specific onboarding and access to technical learning resources. Predictable monthly compensation and enterprise support experience.