Help Desk Specialist
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Boston, MA · 1 mo ago
Full-time
About the role
Hybrid position based in Boston. W2 employment only.
Qualifications
- 2+ years of professional experience or equivalent mix of internships, co-ops, etc.
- Associate's Degree or equivalent combination of education and experience.
- Impeccable customer service and end-user empathy.
- Technical proficiency with a variety of software, hardware, and applications.
- Must be able to multi-task and prioritize well.
- Experience using ticketing system to track incidents.
- Excellent writing and communication skills.
- Demonstrated problem-solving ability.
- Broad range of network and desktop knowledge.
- Ability to give verbal instruction patiently to non-technical users.
Preferred experience
- Higher education and/or healthcare experience preferred.
Technologies
- Cisco
- Service Now
- Windows Active Directory
- Microsoft Exchange
- Remote Assist
- Windows Server 2003/2008
- Microsoft Office 2003/2010
- MS365
- Office365