Help Desk Specialist

About the role

Russell Tobin is seeking a highly organized and proactive IT Service Desk professional with a minimum of 3 years of experience to provide high-level technical support to end users across the organization. This role is ideal for a professional who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is able to troubleshoot and resolve hardware, software, and system issues. The position is customer‑facing (phone, chat, in‑person), focuses on first‑call resolution and user satisfaction, and offers the opportunity to work with enterprise‑level systems and tools.

Schedule

On‑site in Columbus, OH. 6‑12‑month contract. Shift work required (evenings, weekends, holidays).

Pay

$22.00 – $24.00 per hour.

Responsibilities

• Serve as the first point of contact for IT Service Desk support requests
• Provide phone, chat, and in-person support to end users
• Troubleshoot and resolve hardware, software, and system issues
• Log and track incidents using a ticketing system
• Perform incident triage, diagnosis, resolution, and escalation
• Deliver excellent customer service with empathy and urgency
• Document issues, resolutions, and processes accurately
• Support enterprise applications and infrastructure components
• Install, configure, and maintain hardware, software, and peripherals
• Collaborate with internal teams to resolve complex technical issues
• Maintain professionalism in high-pressure situations

Qualifications

• Minimum 3 years of IT support / service desk / help desk experience
• Strong troubleshooting skills (hardware & software)
• Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.)
• Excellent communication and customer service skills
• Ability to diagnose and resolve technical issues quickly
• Experience working in fast-paced, high-volume environments
• Strong attention to detail and documentation skills
• Self-motivated with ability to work independently
• High school diploma or GED required

Benefits

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, home, and pet insurance options
• Employee discounts with preferred vendors