Help Desk Specialist

Key Responsibilities & Skills Tier 1 Technical SupportSalesforce AdministrationUser Account Provisioning & Permissions ManagementCustomer Service & CommunicationIncident Management & EscalationAd Hoc Reporting & Dashboard CreationUser Acceptance Testing (UAT)Training Materials DevelopmentData Quality & De-duplicationProcess Documentation & ImprovementAgile Methodology FamiliarityQA Process Understanding Technical Skills Salesforce (Admin) / LightningMicrosoft Office 365 / Teams / SharePoint Online / OneDriveJira / CopadoBackup & Archive UtilitiesEmail / Phone Support PlatformsSalesforce Reporting Tools Education High School Diploma in Information Technology, Computer Science, Management Information Systems, Business Administration Industry Experience Government / Public SectorLicensing & Permitting SystemsSalesforce ImplementationsIT Support Services #CareerOpportunities #JobVacancy #WorkWithUs