Help Desk Specialist
L & S Electric, Inc. · Schofield, WI · 1 wk ago
Information TechnologyFull-time
About the role
Join a company that was recently certified as a "Great Place to Work" for the fifth year in a row.
Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT helpdesk system
- Respond to end user queries by phone, email, and in person
- Create step-by-step training material with screenshots for end users
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Document internal procedures and processes
- Ask educated questions and listen to end users to determine the root cause of issues
- Work through the problem-solving process with end users, empowering them to do the same in the future
- Run diagnostic steps to resolve problems
- Report significant and recurring issues to the tier-2 support
- Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process
Requirements
- Associate degree in IT, Computer Science, or related field
- Minimum of two years’ experience as a Help Desk Technician or other customer service role
- Ability to diagnose and resolve basic computer/technical issues
- Excellent communication skills
- Working knowledge of Microsoft based systems
Benefits
- Medical, dental, and vision coverage for you and your family
- Company-paid short-term disability and life insurance
- 401(k) with generous match
- 3 weeks PTO, 7 paid holidays, plus volunteer time off
- Safety glasses and shoe programs
- Performance-based bonus opportunities
- Employee Assistance Program at no cost