Help Desk Specialist

About The Opportunity A fast-growing leader in the home improvement and bathroom renovation sector, we deliver high-quality, custom bathroom solutions to homeowners and contractors across the U.S. Our customer-centric mission thrives on seamless support, smart technology, and a passionate team that turns installation challenges into stress-free experiences. As we scale operations, we’re seeking a proactive Help Desk Specialist to ensure our internal systems and field teams stay powered, productive, and problem-free. Role & Responsibilities Provide Tier 1 and Tier 2 technical support for internal staff and field crews using company systems, software, and mobile tools.Diagnose and resolve hardware, software, and network issues across desktops, laptops, tablets, and mobile devices.Document and track all support tickets using a centralized ticketing system to ensure timely resolution and knowledge retention.Collaborate with IT and operations teams to escalate complex issues and implement preventative solutions.Onboard new employees with system access, tools, and training materials to ensure smooth operational ramp-up.Contribute to improving help desk processes and documentation to reduce repeat issues and increase team efficiency. Skills & Qualifications Must-Have Windows OSMicrosoft 365 (Outlook, Teams, SharePoint)Remote desktop support tools (e.g., AnyDesk, TeamViewer)Active DirectoryHelpdesk ticketing systems (e.g., Jira, Zendesk, Freshservice)TCP/IP networking fundamentalsHardware troubleshootingCustomer service mindset Preferred Experience supporting mobile workforce or field operationsFamiliarity with CRM or ERP systems (e.g., Salesforce, NetSuite)Basic understanding of VoIP or telephony systems Benefits & Culture Highlights On-site role with a collaborative, hands-on team environment—no remote work, but strong team camaraderie.Opportunity to grow into IT infrastructure or systems analyst roles as the company scales.Supportive leadership that values problem-solving, initiative, and clear communication. Skills: teams,mobile,customer