Help Desk Representative
Streamline Defense · Tampa, FL · 1 mo ago
Information TechnologyFull-time
Overview
Streamline Defense is seeking a Help Desk Representative to support the U.S. Southern Command (USSOUTHCOM) Enterprise Data & Analytics (EDA) program from Streamline's headquarters in Tampa, FL.
Responsibilities
- Provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
- Resolve Tier 1 and Tier 2 support tickets using ticketing systems such as JIRA and ServiceNow.
- Deliver incident resolution, remote desktop support, and end-user assistance guided by customer service best practices.
- Aid with enterprise device provisioning and maintain IT asset tracking systems.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
- Demonstrated experience resolving Tier 1 and Tier 2 support tickets.
- Experience assisting with enterprise device provisioning and maintaining IT asset tracking systems.
- Experience with Microsoft Windows, macOS, and cloud-based IT support tools.
Desired Qualifications
- Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.