HELP DESK REP/OPERATOR - SAHARA LAKES (FULL-TIME)

Responsibilities

The Valley Health System has expanded into an integrated health network that serves more than two million people in Southern Nevada. Starting with Valley Hospital Medical Center in 1979, the Valley Health System has grown to include Centennial Hills Hospital Medical Center, Spring Valley Hospital Medical Center, Summerlin Hospital Medical Center, Henderson Hospital, and Valley Health Specialty Hospital, newest facility, West Henderson Hospital.

Benefits

• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career opportunities within VHS and UHS Subsidies
• Challenging and rewarding work environment
• Comprehensive education and training center

Job Description

Responsible for the day to day operation of the Valley Health System Help Desk. Answers and documents calls placed to the help desk, documents problem resolution, and strives for first-call resolution for customers relying on the VHS help desk.

Qualifications

• Education: Associates Degree in computer science or a related field or equivalent related work experience.
• Experience: Two to five years of basic desktop and network technical support in a help desk capacity.
• Technical Skills: Proficient in troubleshooting telephone and desktop equipment systems.
• License/Certification: Certified professional in computer maintenance and repair or equivalent work experience.
• Other: Healthcare experience preferred.