Help Desk L2 - Network & Sys Admin

We’re looking for a Systems Engineer L2 who thrives on solving real-world infrastructure problems and not just resetting passwords. You’ll work across multiple client environments, handling escalations, improving systems, and building deeper technical expertise in networking, servers, and cloud platforms. What You’ll Do Handle escalations from Tier 1 and resolve complex client issuesSupport and troubleshoot Windows Server, Active Directory, and Microsoft 365Configure and maintain network infrastructure (VLANs, switches, firewalls, VPNs)Troubleshoot network performance, connectivity issues, and routing problems across client environmentsAssist with firewall configuration, security policies, and access controls (NAT, ACLs)Work with virtualization environments (VMware)Provide both remote and occasional onsite supportDocument work clearly for team visibility and client successWhat You’ll Learn & Grow IntoAdvanced networking and infrastructure designCloud platforms (Azure / M365)Security and best practices across multiple environmentsPath to Senior Engineer / Architect roles We invest in certifications and you earn raises as you earn them. What You Bring 2+ years in IT support, systems, or MSP environmentExperience with Windows Server, AD, and networking fundamentalsExposure to firewalls, VPNs, or virtualizationStrong troubleshooting mindset and communication skills Nice To Have CCNA, AZ-104, or similar certifications Why Join Us Work across diverse environments (not stuck in one system)Paid certifications that directly increase your compensationClear growth path into higher-level engineering rolesTeam-focused culture (your success = team success)