Help Desk & IOT Technician

About the role

At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk & IOT Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.

Responsibilities

• Provide technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues
• Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices; regularly update accurate device and inventory counts
• Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software
• Engage with end-users, providing basic training and guidance on technology usage and best practices
• Manage the school’s IOT systems such as cameras, speakers, access control, and others
• Maintain detailed records of support requests, resolutions, and IOT equipment inventory
• Collaborate in maintaining the security and integrity of the school’s IT systems by adhering to established security policies and procedures
• Proactively identify and diagnose issues with infrastructure services to minimize disruptions and optimize system performance

Requirements

• High school diploma or equivalent (Bachelor’s degree in IT or related field preferred)
• Strong passion for technology and a desire to learn and grow in the IT field
• Interest in K–12 education
• Prior experience using Incident IQ is preferred
• Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users
• Basic knowledge of computer hardware, operating systems, and software applications
• Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff
• Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture
• Prior experience in an educational setting is a plus, but not required

Pay

Competitive salary ranging from $49,000 to $52,000, commensurate with experience and qualifications.

Benefits

• Medical
• Dental
• Pension
• Paid Time Off