Help Desk/Desktop Support Analyst

Responsibilities

• Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions.
• Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly.
• Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up.
• Support user account and access-related tasks within Active Directory and related support tools.
• Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed.
• Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach.
• Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.

Requirements

• At least 1 year of experience in a help desk, desktop support, or IT technician position.
• Working knowledge of Microsoft Windows environments, including Windows 10 and standard desktop support practices.
• Ability to diagnose and resolve basic to intermediate hardware, software, and network-related issues.
• Experience handling service desk tickets with strong attention to documentation and follow-through.
• Familiarity with Active Directory for routine user support and access administration tasks.
• Strong communication skills and confidence working directly with clients in person and remotely.
• Eagerness to learn, develop technical expertise, and grow within an IT support role.

Qualifications

Commensurate with experience.

Skills

• Technical troubleshooting
• Customer service
• Microsoft Windows environments
• Active Directory

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.