Help Desk/Desktop Support Analyst

Responsibilities

• Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support.
• Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking.
• Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment, and hands-on technical assistance.
• Support Microsoft 365 technologies, including user access, Office applications, SharePoint, and general account administration.
• Aid in employee onboarding and offboarding by preparing devices, configuring accounts, assigning licenses, and validating access.
• Coordinate laptop setup, imaging, refresh activities, warranty-related follow-up, and rollout of new equipment across client environments.
• Provide support for connectivity issues involving remote access tools, VPN solutions, and endpoint communication with business systems.
• Contribute to project-based work such as infrastructure upgrades, equipment testing, office technology improvements, and environment standardization.
• Partner with engineering teams on more advanced network and security matters, including occasional work involving switches and firewalls.
• Track hardware and software assets, support purchasing activities, and help maintain accurate licensing and inventory records.

Requirements

• 3+ years of experience in desktop support, help desk, or technical support roles within a multi-client or managed services environment.
• Hands-on background supporting Windows 10, Microsoft environments, Active Directory, and Microsoft 365 applications.
• Experience working with ticketing platforms such as ConnectWise and managing multiple priorities in a structured support workflow.
• Ability to troubleshoot laptops, desktop hardware, user access issues, remote access tools, and VPN connectivity problems.
• Familiarity with SharePoint administration, account provisioning, licensing, and end-user support best practices.
• Strong client-facing communication skills with the ability to work independently during onsite visits and collaboratively with remote teams.
• Comfortable traveling to client sites in and around Boston, Massachusetts, including occasional longer visits within the region.
• Exposure to asset management, device rollovers, and equipment lifecycle support is preferred.

Qualifications

Technological proficiency and a passion for helping others drive our team forward. Robert Half is dedicated to connecting highly qualified professionals to opportunities at great companies. We offer contract, temporary, and permanent placement solutions in finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Our commitment to excellence ensures that you have access to top jobs, competitive compensation, and benefits, as well as free online training. Stay ahead of the game with Robert Half – download our app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Benefits

Applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.