Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This long-term contract position focuses on preparing end-user equipment, supporting workstation readiness, and resolving common desktop issues so employees can work efficiently.

About the role

The role is well suited to someone who enjoys hands-on technical work, organized asset handling, and responsive user support in a fast-paced setting.

Responsibilities

• Prepare laptops for deployment by imaging or building devices and verifying that required company applications are installed and ready for use.
• Receive newly delivered hardware, organize equipment into inventory, and distribute assigned assets to employees as needed.
• Process returned devices by evaluating condition, identifying technical issues, cleaning equipment for redeployment, or coordinating disposal when items are no longer usable.
• Set up employee work areas by installing IT hardware, mounting monitors, and arranging cabling neatly to support a functional workspace.
• Provide front-line support for endpoint problems, including diagnosing and resolving issues related to Windows 10 and Microsoft Office applications.
• Track and update support activity through service desk tickets to maintain accurate records and timely resolution of requests.
• Assist with basic account and access-related tasks within Active Directory as part of end-user support activities.

Requirements

• Hands-on experience in help desk, desktop support, or a similar end-user support role.
• Working knowledge of Microsoft Windows 10 and general Microsoft Windows environments.
• Familiarity with Microsoft Office Suite troubleshooting and common desktop application support.
• Basic troubleshooting skills for laptops, monitors, peripherals, and other endpoint devices.
• Experience using ticketing or service desk systems to document and manage support requests.
• Understanding of Active Directory for routine support tasks such as user and device administration.
• Ability to handle hardware setup, asset coordination, and workspace equipment installation with attention to detail.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.