Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Waller, Texas in a contract capacity with the potential for a permanent position. This role supports employees with day-to-day technical issues across desktops, laptops, mobile devices, core business applications, and network connectivity, while helping maintain a dependable and secure IT environment.

Responsibilities

• Provide front-line technical assistance for hardware, software, operating system, and connectivity issues affecting onsite and remote users.
• Investigate and resolve incidents involving Windows-based computers, Microsoft 365 applications, email, collaboration tools, and common desktop peripherals.
• Create, configure, and support user accounts and access within Active Directory and related enterprise systems during onboarding and ongoing support activities.
• Prepare and deploy laptops and desktop systems using standardized setup and imaging processes to ensure consistent user readiness.
• Troubleshoot problems involving printers, mobile devices, tablets, and other end-user equipment, escalating complex issues when appropriate.
• Monitor and manage service desk tickets, document resolutions clearly, and follow issues through to completion to maintain a high level of customer satisfaction.
• Assist with basic network diagnostics by identifying connectivity problems and helping restore reliable access to business systems and internet resources.
• Support security-focused IT practices by helping keep devices protected, updated, and aligned with internal standards for endpoint health.
• Collaborate with other IT team members to improve support processes, maintain system reliability, and contribute to continuous service improvement efforts.

Requirements

• 3 to 5 years of experience delivering technical support in an enterprise or similarly structured business environment.
• Hands-on experience with Active Directory, Microsoft Windows, Office 365, and service desk ticketing platforms.
• Working knowledge of Windows 10 administration, desktop troubleshooting, and support for standard office productivity tools such as Outlook, Word, Excel, PowerPoint, and Teams.
• Familiarity with core networking concepts and the ability to perform basic troubleshooting related to connectivity and user access.
• Strong verbal and written communication skills with the ability to explain technical issues clearly to non-technical users.
• Effective time management skills with the ability to prioritize multiple requests in a fast-paced support environment.

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Industry certifications such as CompTIA A+, Network+, Microsoft certification, or similar credentials are preferred.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in our company 401(k) plan for hired contract/temporary professionals.