Help Desk/Desktop Support Analyst

On-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools.

Responsibilities

• Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues
• Troubleshoot hardware, software, Microsoft 365, login, and account-access problems
• Set up and deploy computers, peripherals, and mobile devices
• Manage help desk tickets and document support activity
• Assist with employee onboarding, including equipment setup and user access
• Escalate more complex issues to senior IT staff

Qualifications

• 2+ years of help desk or desktop support experience
• Experience with Windows, Microsoft 365, printers, and account troubleshooting
• Familiarity with ticketing systems and basic IT support processes
• Strong communication, customer service, and problem-solving skills

Benefits

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan enrollment for contract/temporary professionals
• Outstanding growth opportunities