Help Desk

Location: Green Bay, WI | Type: Contract-to-Permanent

About the Role

We are seeking a customer-focused IT support professional to join a growing organization and provide hands-on assistance to users across the business. This position is ideal for someone who enjoys solving day-to-day technology challenges, working with people, and building technical knowledge in a collaborative environment.

Responsibilities

• Serve as a primary point of contact for employees needing assistance with software, system access, hardware, and other everyday technology needs.
• Administer user access within Active Directory, including account maintenance, password resets, account unlocks, and group membership updates.
• Diagnose and resolve workstation, connectivity, and basic network-related problems while escalating more complex issues when appropriate.
• Help employees adopt new tools and functionality by providing clear guidance, training, and one-on-one support.
• Identify recurring support challenges and recommend process or technology improvements to increase efficiency and improve the end-user experience.
• Work collaboratively with the broader IT team and business users to maintain dependable technology services and a positive support experience.
• Track support requests from intake through resolution, maintaining accurate ticket notes and documenting troubleshooting steps and follow-up actions.
• Create and maintain practical technical documentation, including application procedures, user instructions, and internal support resources.

Requirements

• 2 years of work experience or internship experience in a technical support or desktop support environment.
• Associate’s Degree or Bachelor’s Degree in an IT-related field preferred.
• Working familiarity with operating systems and office applications, including Microsoft Windows, MS Office / O365, and Active Directory.
• Experience troubleshooting common end-user technologies and network connectivity.
• Strong analytical problem-solving abilities with a practical, service-oriented approach to resolving user issues.
• Professional communication skills, effectively supporting users in a fast-paced environment.
• A willingness to proactively learn new technologies, expand technical capabilities, and contribute to an evolving IT environment.

Benefits

• Contract-to-Hire Position with a solid company.
• Comprehensive health benefits and 401k available.
• Consultant Education Reimbursement program.

About Us

NRC is committed to providing our consultants with a better experience. We invest in relationships to better understand your career goals and aspirations. Through our Educate and Connect initiative, we offer multiple professional growth and thought leadership opportunities, including a comprehensive Consultant Education Reimbursement program for most roles, and actively connect you with our technical and charitable communities. Our efforts are acknowledged through continued recognition as a Best Places to Work, Top Workplaces, and Best and Brightest award winner. NRC is governed by our core values: Accountable, Passionate, Respectful, Innovative, and Collaborative.