Help Desk

IDR is seeking a Help Desk to join one of our top clients for a remote opportunity. This role involves supporting the operations and maintenance of a critical state eligibility system, providing application, infrastructure, and security support to ensure smooth functionality and modernization efforts. The position is ideal for candidates with a strong background in IT service management and incident resolution. Position Overview For The Help Desk Provide Tier 1 support to users experiencing technical issues related to eligibility systems and portals.Manage incident creation, assignment, and tracking within ServiceNow.Monitor the status of issues and communicate resolutions effectively to stakeholders.Support modernization projects and system enhancements for state government applications.Work the night shift hours, offering critical technical assistance during overnight and weekend shifts. Requirements For The Help Desk Experience with ITIL Service Management.Knowledge of Service Desk operations, including call triage and incident creation.Previous experience or exposure to ServiceNow platform.Strong communication skills to liaise with users and team members.Experience working with cloud-based telephony systems is a plus. What's in it for you? Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.