Help Desk

About the role

Provide technical support to end users via phone, email, and in-person requests. You will be part of the IT Support Department supporting end users across various technical issues.

Responsibilities

• Identify, research, and resolve hardware and software issues
• Document, track, and monitor support requests to ensure timely resolution
• Assist with basic IT troubleshooting and support tasks
• Follow established procedures and guidelines to deliver consistent support services

Requirements

• Minimum of 6 months experience in customer service, call center, or IT support roles
• Basic knowledge of IT concepts, troubleshooting, and support practices
• Strong communication and interpersonal skills
• Ability to work in a team environment and follow instructions

Schedule

Third shift, Saturday through Wednesday, from 12:00 am to 8:30 am

Benefits

• Opportunity to work in a supportive government environment
• Stable, full-time employment with consistent hours
• Work in a collaborative team setting with growth potential
• On-site position in Madison, WI, with a dedicated support team
• Participation in a 24x7x365 support environment with occasional overtime

Location: Madison, WI