Help Desk

About the role

This is a permanent hire role for a Help Desk IT Support Technician at a growing network and wireless integration firm based in central MA. The company works with high-profile clients such as MLB teams.

Responsibilities

• Provide phone and remote support to customers in a dynamic environment
• Work daily with the NOC to support customers
• Communicate effectively both verbally and in writing
• Lend a technical perspective to customers in a professional manner
• Prepare quotes and documents for pre-sales support

Requirements

• A minimum of 2 years of technical experience in multi-vendor environments supporting Microsoft and Apple platforms
• Experience with server, LANs, email systems, enterprise wireless deployments (preferred)
• Experience with backup technologies (online, Backup Exec, etc.), Symantec, Trend Anti-virus, software deployment technologies (Ghost, repackaging tools, etc.)
• Experience with Microsoft server systems, including Windows, Windows Server, Exchange, and Active Directory (preferred)
• Experience with switching and routers (Extreme, Juniper, Cisco, etc.), firewalls (Juniper JUNOS and ScreenOS, Cisco, Sonicwall, etc.), networking (TCP/IP, DNS, routing, subnetting, VLANs, RIP, EIGRP, WAN-frame relay, Internet HDLC, ATM, MPLS, SNMP, HTTP, IPSEC, WIFI a/b/g), remote access technologies (VPN, dial-up, terminal services, etc.), and network management (What's Up Gold, N-Able, SNMP, etc.)

Qualifications

• Authorization to work in the U.S.
• Exceptional communication skills
• Ability to lift up to 70 pounds and climb up to 40 feet high
• Ability to meet the 300 lb weight restrictions of our ladders
• Ability to work on your feet for 6 hours a day
• Ability to use hand and power tools without any restrictions
• Ability to climb a step ladder up to 16 feet high
• Ability to climb an extension ladder up to 40' high
• Ability to walk on a pitched roof
• Ability to meet the 300 lb weight restrictions of our ladders (including approximately 25 lbs in a tool belt) to comply with OSHA and our Company safety standards

Skills

• Microsoft Office Suite
• Desktop support of Microsoft and Apple systems, Linux preferred

Benefits

Not specified

Pay

Not specified

Schedule

Not specified