Help Desk

What's the Job?

Maintain and manage IT hardware asset data across multiple systems, including DHS's IT Service Management System (Cherwell & Ivanti Neurons) and DHS desktop management system (Ivanti).

Perform electronic and physical IT hardware asset audits to ensure accuracy and compliance.

Utilize spreadsheet software platforms such as Microsoft Excel, Google Sheets, or OpenOffice Calc for data tracking and reporting.

Provide exceptional customer service and clear communication to end-users and team members.

Assist in creating and tracking IT hardware repairs and support cases to ensure timely resolution.

What's Needed?

• At least 3 years of experience managing IT hardware asset data in various systems.
• Proven experience conducting electronic and physical hardware audits.
• Proficiency with spreadsheet software such as Microsoft Excel, Google Sheets, or OpenOffice Calc.
• Strong customer service skills and effective communication abilities.
• Current Wisconsin residency with on-site presence required three days per week; no relocation assistance provided.