Help Desk
About the role
The Level 1 Help Desk Technician role at Everforth Apex involves providing technical support to an internal retail team, managing and resolving customer tickets, and ensuring customer satisfaction.
Responsibilities
- Utilize ServiceNow for ticket management and resolution tracking.
- Handle a high volume of support tickets.
- Provide prompt and effective troubleshooting assistance to customers.
- Ensure customer satisfaction through communication and problem-solving skills.
- Deliver basic help desk functions and technical support services.
- Aid internal employees with technology-related issues.
Requirements
- Education: High School Diploma.
- Experience: Previous Help Desk experience is required. Experience with a ticketing system, with a preference for ServiceNow, is necessary.
- Technical Skills: Must possess security certifications or be in the process of obtaining them. Strong troubleshooting and problem-solving abilities are necessary.
- Additional Skills: Ability to manage multiple tasks and prioritize effectively. Excellent communication and customer service skills are essential. A positive and energetic disposition is important for the cultural fit.
Qualifications
- Must possess security certifications or be in the process of obtaining them.
- Strong troubleshooting and problem-solving abilities.
- Capable of performing basic technical support and help desk functions.
Skills
- Security certifications or be in the process of obtaining them.
- Strong troubleshooting and problem-solving abilities.
- Basic technical support and help desk functions.
Benefits
Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans. Additionally, there is an ESPP (employee stock purchase program), a 401K program with a company match, and a HSA (Health Savings Account on the HDHP plan). Professional development opportunities include an on-demand training program, certification prep, and access to technical and leadership courses/books/seminars. The company also offers a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. For more information, refer to the 'Welcome Packet' provided by an Everforth Apex team member.
Pay
Details about pay are not specified in the job posting.
Schedule
This position follows a hybrid schedule. The work week includes two remote days on Saturday and Sunday from 12:00 PM to 8:00 PM, and three on-site days on Monday, Tuesday, and Friday from 2:00 PM to 10:00 PM. Wednesday and Thursday are off days. The office culture is described as laid-back.
Company Information
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. It is part of the Commercial Segment of Everforth, Inc., a publicly traded company listed on the NYSE under the ticker symbol EFOR. The company is committed to excellence and offers various awards and recognition programs. It is an equal opportunity employer and considers qualified applicants with criminal histories in a manner consistent with applicable law.