Help Desk Analyst - Harrisburg, PA

Required Skills

• Experience with call tracking and ticketing software
• Attentive to details and able to be resourceful (using supplied documentation)
• Able to support users with limited knowledge of computers, software, hardware, and systems
• Excellent communication skills and telephone manner
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required