Help Desk Analyst
About the Role
Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local branch end users and related endpoints. This role includes remote support for the corporate office, sales force, and other manufacturing plants. The position involves maintaining the ticketing queue, applications support, basic networking, and troubleshooting/configuration of endpoint devices. The technician will also assist other team members across the country in troubleshooting system-wide issues and executing company-wide technical initiatives.
Responsibilities
- Proactively monitor network infrastructure and respond rapidly to issues
- Serve as primary contact for local PCs, servers, and network technologies
- Configure and deploy workstations, servers, and network hardware
- Act as Help Desk/Desktop Support staff to address reported issues and provide onsite support for IT projects
- Update progress and resolution for reported issues within the ticketing system
- Create and update technical and end-user training materials
- Provide high-quality support to end users
- Perform other duties as assigned
Requirements
- Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in Active Directory (AD) environments using published and learned best practices
- Proven record of supporting and provisioning technical solutions
- Self-motivated, energetic, organized, and customer service-focused
- Effective communication skills for both end users and other IT team members
- Drive to learn and teach, with strong troubleshooting skills and a methodical, detail-oriented approach
- Desktop and peripheral troubleshooting skills (printing, applications, networking)
- Technical knowledge of cabling installation and troubleshooting
- Ability to perform physical requirements of the job, including lifting and racking equipment, and traversing ladders and elevated environments
Skills
- Fresh Service – Helpdesk software
- Smart devices – iPhone/iPad/Android
- Printer/Print server support
- Microsoft Cloud Technology – Intune, Azure AD, O365
- Computers – Lenovo ThinkPad/HP
- Messaging – Microsoft Exchange
- Collaboration – Microsoft SharePoint
- Backup and recovery software – Acronis and Avamar
- Switches and routers – Cisco and Brocade
About the Company
Daisy Brand is the market leader in sour cream and cottage cheese, headquartered in Dallas, Texas. As a family-owned company for five generations, we prioritize integrity in both our products and operations. Our growth is driven by thoughtful innovation, including a new manufacturing facility in Boone, Iowa, and an upcoming Innovation Center in 2026.
We foster a collaborative and entrepreneurial environment, supporting long-term career growth. Our culture encourages critical thinking, initiative, and continuous learning.
Benefits
- No deductible, $0 premium option for employee-only medical coverage
- Access to virtual healthcare and wellness programs
- 401(k) program with company match, weekly safe harbor, and annual profit-sharing contributions
- Company-paid short- and long-term disability coverage
- Life and AD&D insurance (2x annual salary)
- Four weeks of paid time off, plus 20 hours of floating holidays in the first full year
- Annual rollover and payout options for unused paid time off
- Paid time for volunteering and community involvement
- Tuition reimbursement and ongoing professional development opportunities
- Fitness and wellness incentives
Daisy Brand is a nicotine-free company and an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.