Help Desk Analyst (Casa Grande)

Position Overview

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician.

Responsibilities

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local pc, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Create and update technical and end user training materials
• Provide high quality support to end users

Qualifications

• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end user and other IT team members
• Possess a proven record of supporting and provisioning technical solutions
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments

Benefits

• A no deductible, $0 premium option for employee only medical coverage
• Access to virtual healthcare and wellness programs
• A 401(k) program with company match, plus weekly safe harbor and annual profit-sharing contributions
• Company paid short and long-term disability coverage and 2x annual salary in life and AD&D insurance
• Four weeks of paid time off, plus 20 hours of floating holidays in your first full year of employment
• Annual rollover and payout options for any unused paid time off
• Paid time for volunteering and community involvement
• Tuition reimbursement and ongoing professional development opportunities
• Fitness and wellness incentives

Pay

N/A

Schedule

N/A