Help Desk Analyst

Responsibilities

• Provide technical support and troubleshooting assistance to end-users
• Initiate and resolves service request/problem incidents
• Install, configure, and maintain computer hardware and software
• Aid in the setup and maintenance of user accounts and permissions
• Work with system administrators and developers to ensure services/incidents are completed
• Document all support activities and resolutions in the ticketing system
• Follow standard operating procedures for incident management and escalation
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements

• Proven experience as a Help Desk Analyst or Customer Service Support
• Strong knowledge of Windows operating systems and desktop support
• Ability to diagnose and resolve hardware and software issues
• Excellent problem-solving skills and attention to detail
• Active Directory experience preferred
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
• Requires an Interim Secret clearance to start, must be eligible for a Top Secret with SCI-level adjudication; TS/SCI preferred

Benefits

• Competitive Compensation
• Paid Time Off including 10 federal holidays and 15 additional days
• Bereavement Leave
• Parental Leave
• Company Paid STD and LTD
• Life and AD&D Insurance
• Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match
• Employee referral program

Pay

$42,000.00 - $50,000.00 per year

About the Role

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees.

Schedule

Not specified