Help Desk Analyst
Job Overview
We are seeking a Helpdesk Analyst responsible for equipment setup for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:
Job Functions
- Imaging, deployment and application installation.
- PC and device upgrades.
- Maintenance of server rooms and equipment storage.
- Escalation of help desk tickets.
- Collaboration with team and management on escalation of any issues (equipment, network etc).
- Special assignments and projects as directed by the team lead or Director.
- Aid in inventory management, shipping and receiving of IT assets.
- Aid in creating new operation procedures for the IT knowledge base.
Required Qualifications and Preferred Skills
- BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
- Collaborative interpersonal skills.
- Ability to adapt and take initiative.
- Great client-facing communication and customer service skills.
- Analytical and organizational skills.
- Intermediate experience troubleshooting, configuring, and repairing laptops.
- Intermediate experience with Active Directory/Domain Controller.
- Intermediate understanding of Group Policies and other commonly used IT concepts and technologies.
- Proficiency in MS Office.
- Basic knowledge of Linux and Apple/iOS.
- Basic knowledge of VPN technologies.
Required Qualifications
- Must be eligible to work in the USA long term without sponsorship.
Preferred Skills
- Proficiency in MS Office.
- Basic knowledge of Linux and Apple/iOS.
- Basic knowledge of VPN technologies.
About Toyota Automated Logistics
To learn more about us, click here: https://www.youtube.com/watch?v=PFKuN5mUw_8
Toyota Automated Logistics
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services. In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance.
- 401(k) Retirement Plan with a company match.
- Vacation / Holiday Pay.
- Paid Volunteer time off.
- Tuition Reimbursement.
- Professional Associations, Conferences and Subscriptions.
- Company Meetings & Events.
Contact Information
Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.