Help Desk Analyst
Job Summary
This is a fast-paced environment requiring advanced troubleshooting skills for first-level phone support, including PC support, networking, hospital information systems, administrative information systems, decision support services, and support for Microsoft Office Suite. Troubleshoot and provide instruction for users on hardware/software problems and products. Identify problem sources and dispatch additional support resources as required.
About the Role
Minimum Qualifications:
- Associates degree and 2 years of computer and/or customer service experience, or equivalent combination of education and experience
- Strong interpersonal communication skills
- Strong working knowledge of Windows 10 and MS Office
Preferred Qualifications:
- MS Office, web browsers, e-mail systems, and networked computers/printers
- Familiarity with large networked environments, TCP/IP network protocol, Novell, and Active Directory
Responsibilities
Troubleshoot and provide instruction for users on hardware/software problems and products. Identify problem sources and dispatch additional support resources as required.
Requirements
Minimum Qualifications:
- Associates degree and 2 years of computer and/or customer service experience, or equivalent combination of education and experience
- Strong interpersonal communication skills
- Strong working knowledge of Windows 10 and MS Office
Qualifications
Preferred Qualifications:
- MS Office, web browsers, e-mail systems, and networked computers/printers
- Familiarity with large networked environments, TCP/IP network protocol, Novell, and Active Directory
Skills
Must have strong troubleshooting skills, interpersonal communication skills, and a strong working knowledge of Windows 10 and MS Office. Familiarity with MS Office, web browsers, e-mail systems, and networked computers/printers, as well as large networked environments, TCP/IP network protocol, Novell, and Active Directory are preferred.
Benefits
N/A
Pay
N/A
Schedule
Monday-Friday, 9:00am-5:30pm