Help Desk Analyst

About the role

Leading up to a merger, our client is looking to onboard 20-25 contractors to help with the influx of calls/issues that will arise. This role will sit in the Franklin, TN office.

Responsibilities

• Provide help desk support for desktop, Windows, and Windows 10 issues
• Troubleshoot technical problems via phone support and ticketing system
• Manage password resets and service desk requests
• Handle customer service inquiries and technical support escalations
• Document and organize support activities in ticketing system (ideally ServiceNow)

Requirements

• 3-5 years overall experience in help desk or technical support
• Experience with ticketing systems, ideally ServiceNow
• Experience with password resets
• Excellent communication and professionalism
• Great organization and documentation skills
• Intermediate experience level

Skills

• Desktop support
• Help desk support
• Windows / Windows 10
• Troubleshooting
• Customer service
• Ticketing system (ServiceNow)
• Password reset
• Service desk
• Phone support
• Technical support

Pay

The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite contract position based in Franklin, TN. The position is anticipated to close on Nov 20, 2026.