Help Desk Analyst

About the role

Provide first-line IT support to employees, handling incidents, requests, and system changes.

Responsibilities

• Document tickets, investigate and resolve IT issues, communicate updates, and follow up with users
• Assist with onboarding new users, coordinate referrals to technical staff, and offer technical advice
• Oversee hardware, software, and peripheral maintenance, resolve first-level issues, and translate technical info for end users
• Prioritize support requests, perform system administration, and conduct special projects as needed

Qualifications & Skills

• Strong customer service, dependability, problem-solving, and communication skills
• Proficient with computers and familiar with banking principles
• Ability to remain calm under pressure and lift up to 50 pounds
• Education and experience equivalent to a high school diploma with at least two years related experience or training

Physical & Other Requirements

Indoor work environment, mostly sitting, with physical ability to stand, bend, and lift.

Pay

Compensation ranges from $22 to $28.50 per hour, based on experience and skills.