Help Desk Agent - $20

Responsibilities

• Escalate and hand off unresolved or complex issues to senior technicians as needed
• Provide accurate, timely information on IT products, services, and known issues
• Follow up with users to confirm resolution and satisfaction
• Record events, problems, and resolutions accurately in the ticketing system
• Identify and escalate situations requiring urgent attention
• Maintain the highest level of guest/customer service at all times
• Support additional special projects as assigned

Qualifications

• 1 year of experience in a technical support, customer service, or retail role; help desk experience is a plus
• Basic proficiency with computers, email, and common office/communication platforms
• CompTIA A+ certification (or coursework toward it) is a plus, not required
• High school diploma or equivalent required; coursework in IT or a related field preferred

Schedule

Seasonal position from October through January. Training is Monday‑Friday, 9:00 AM‑5:30 PM. After training, the schedule is subject to change and requires availability for evenings and weekends throughout peak season. Must be comfortable sitting for extended periods.