Help Desk 1

About the role

Singer Industrial is seeking an IT Support Specialist to serve as the first point of contact for technical assistance to customers and clients in a team-supported, in-office environment at our Sioux Falls, SD location. This role requires expertise in computer systems configuration, setup, and maintenance, along with a willingness to learn new systems and adapt to assigned duties. Strong communication and interpersonal skills are essential to join our growing team.

Singer Industrial is one of America’s largest industrial distributors, with a North American footprint of approximately 100 locations and over 1,400 employees. We strive to improve customer productivity with innovative industrial solutions, offering a robust line of fluid power, hose & fittings, belts, seals & gaskets, pneumatic and automation products, and field services.

Responsibilities

• Serve as the first contact for customers needing technical assistance via phone, email, or ticketing system.
• Perform remote troubleshooting, with the possibility of on-site/in-person troubleshooting, using diagnostic techniques and asking pertinent questions based on the issue presented.
• Take ownership of your assigned queue and assist others with their queue load in a teamwork environment.
• Document detailed notes in the internal ticketing system for every user interaction or relevant issue-related information.
• Communicate effectively with teammates, management, and users needing assistance.
• Accept and contribute to projects, including software deployments and newly launched initiatives.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide basic internet troubleshooting, with the opportunity to advance to more complex troubleshooting techniques.
• Set up new users with access to the intranet, ERP, Office 365, and other systems.
• Offboard users by revoking access to the intranet, ERP, Office 365, and other systems.
• Assist in creating and updating documentation (SOPs, KB articles, procedures) and information repositories.
• Maintain security measures in an enterprise environment.
• Assist in swapping out notebooks, desktops, and network parts as needed.
• Monitor system performance for analytical purposes.
• Travel to other locations when required.
• Perform physical tasks such as lifting up to 50 pounds, cable runs, bending, crouching, and climbing.

Requirements

• Strong proficiency with Windows 10, Windows 11, and Microsoft Office (Excel/Outlook highly recommended).
• Ability to learn new systems and adapt to evolving duties.
• Excellent communication and interpersonal skills.

Schedule

This is an in-office position located in Sioux Falls, SD.