Help Center Attorney

About the role

The DMHC Help Center educates members about their health care rights and resolves complaints against health plans to ensure a stable and accessible health care delivery system. The incumbent performs sensitive and less complex legal work for the Department of Managed Health Care’s Help Center.

Responsibilities

• Evaluate and resolve less complex consumer complaints
• Make investigative inquiries
• Perform legal research
• Provide legal advice and counsel
• Determine health plan compliance with the Knox-Keene Act
• Perform other special projects as required

Requirements

Minimum Requirements:

• Active Membership in the California State Bar License
• Knowledge of laws, legal codes, government regulations, executive orders, and agency rules
• Consumer advocacy experience
• Excellent written and oral communication skills
• Knowledge of health care service programs and trends
• Knowledge of the managed care health plan industry and policy issues impacting managed care
• Ability to exercise a high degree of initiative, independence, and flexibility
• Ability to work cooperatively and effectively with others
• Effectively participate as a member of a management team
• Manage an active caseload
• Dependable, punctual, excellent attendance

Qualifications

Desirable Qualifications:

• Knowledge of health care service programs and trends
• Knowledge of the managed care health plan industry and policy issues impacting managed care
• Ability to exercise a high degree of initiative, independence, and flexibility
• Ability to work cooperatively and effectively with others
• Effectively participate as a member of a management team
• Manage an active caseload
• Dependable, punctual, excellent attendance

Skills

Skills:

• Legal research
• Legal advice and counseling
• Compliance with regulatory requirements
• Collaborative teamwork

Benefits

Benefits information can be found on the CalHR and CalPERS websites.

Pay

$7,969.00 - $10,473.00 A $8,969.00 - $12,026.00 B

Schedule

Hybrid telework is possible, with operational needs dictating the schedule.