Help 365 Bilingual Mobile Case Manager (English/Spanish)

Location: New York, NY

About the role

New York Common Pantry (NYCP) is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs, we look to establish long-term stability for those we serve.

The Social Care Network Resource and Referral Case Manager will work with various database referral platforms that include, but are not limited to, Public Health Solutions, Unite Us, Aunt Bertha, and Food Bank TEN. The objective of the position is to establish contact with existing public health and hospital systems and connect households to the appropriate services within NYCP that will provide assistance to those impacted by social determinants of health.

This position reports to the Social Care Network Resource and Referral Manager at the 8 East 109th, New York, NY 10029 location.

Responsibilities

• Travel throughout New York City to assigned partner sites, community locations, and outreach events to provide benefits enrollment and social care services.
• Develop and maintain relationships with community partners and identify opportunities for expanded benefits enrollment services.
• Manage assigned caseloads from partner sites and social care referral platforms (e.g., Unite Us, Mount Sinai clinics, Mobile Partners).
• Provide direct enhanced services to participants in accordance with WholeYouNYC program guidelines established by Public Health Solutions and Unite Us.
• Conduct outreach and follow-up with referred individuals and families to connect them with food assistance, public benefits, healthcare coverage, and other supportive services.
• Accurately document all services provided using contracted service notes to ensure compliance with program requirements; ensure timely and proper case closure upon successful delivery of services.
• Screen participants for eligibility, and assist with applications and recertifications for public benefits programs, including SNAP, Cash Assistance/TANF, One Shot Deal, SSI/SSD, Medicaid, Fair Fares, and other available resources.
• Facilitate formal mediation between applicants and HRA as needed to secure benefits.
• Confirm receipt and amounts of awarded benefits upon application completion.
• Provide participants with vetted information about local community resources.
• Elevate complex or high-priority cases to supervisors as needed for guidance and support.
• Monitor referral systems, provide a coordinated receipt of referrals, assess the needs of the referral, connect to appropriate NYCP services, and provide follow-up for referrals both internally and externally.
• Maintain appropriate reporting tools.
• Perform benefits screenings and direct assistance with public benefits applications that include, but are not limited to, SNAP, TANF, Safety Net, and Rental arrears.
• Other responsibilities as assigned.

Requirements

• An Associate’s degree in Social Work or Human Services. A minimum of two years of relevant work experience.
• Full professional proficiency level in English and Spanish is required.
• Travel between multiple job locations is required.
• Commitment to helping the communities in need and NYCP’s work and mission.
• Knowledge of Access HRA and HRA Applications.
• Experience with public benefits, entitlements, and associated systems (e.g., SNAP, TANF, One Shot Deal, ERAP, etc.).
• Proficient with Microsoft Office Suite and Google Drive.
• Professional skills in data entry and spreadsheets, and the ability to learn new software quickly.
• Professional written and verbal communication skills.
• Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
• Strong customer service and interpersonal skills.
• Comfortable working with and engaging individuals from diverse backgrounds and communities.

Schedule

Monday through Friday: 9 AM - 5 PM; 1-hour lunch. This is a Full-Time position, 35 hours a week, non-exempt.

Pay

$22.00 - $24.00/hour

Benefits

• Paid Holidays
• Paid Time Off, including Vacation, Personal, and Sick
• Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance
• Limited Purpose and dependent care FSA
• 403(b) Retirement Account
• Employer-Paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance
• Voluntary Pet Insurance
• Pre-tax Transit Benefits