Heavy Equipment Service Technician

About the role

The Heavy Equipment Service Technician will be responsible for servicing and repairing Caterpillar heavy equipment and/or engines at our Monroe, LA location or at customer locations. Essential functions include diagnosing, troubleshooting, repairing, and performing preventative maintenance on all components of heavy equipment, removing and installing engine components, understanding the Caterpillar exchange parts process, and creating and tracking work order documents.

Responsibilities

• Diagnose, troubleshoot, repair, and perform preventative maintenance on all components of heavy equipment such as electrical codes, engines, fuel systems, hydraulics, power generation, and power trains.
• Remove and install heavy equipment engine components according to Caterpillar standards and technical service manuals.
• Understand and manage the Caterpillar exchange parts process and perform financial cost analysis for repairs.
• Create, track, and formalize work order documents on our Caterpillar customer service report software systems.

Qualifications

• High school diploma or equivalent; technical degree or certification in diesel mechanics preferred.
• Minimum of 5 years of experience as a diesel mechanic.
• Extensive knowledge of diesel engine systems, including diagnostics, repairs, and maintenance.
• Must own required tool inventory. Louisiana Cat offers an exclusive Tooling Program.
• Proficiency in using diagnostic tools and equipment.
• Strong problem-solving skills and attention to detail.
• Able to work independently and as part of a team.
• Strong customer service skills, mechanical aptitude, professional demeanor, and always "safety-first" mentality every hour of every day.

Benefits

• Health, Dental, Vision insurance.
• $50,000 Company Funded Life Policy (if enrolled in Health).
• Short- and Long-Term Disability Insurance.
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life, and additional voluntary policies.
• 401K Plan with Company Match.
• Paid Holidays, Vacation, Parental Leave.
• Technician Tool Loan Program up to $2,000.
• Safety Boot / Safety Prescription Glasses Allowances.
• Employee Discounts.
• Credit Union.
• Techician Career Development Program - Shop & Field Service Training.