Heavy-Duty Labor Content Analyst

About the role

Develop estimated work times using current MOTOR methodology and apply them to applicable medium and heavy-duty vehicle configurations. The analyst reviews and interprets OEM service information, enters labor operation data into multiple systems, validates vehicle applications and estimated work times, and performs quality assurance to ensure published labor content meets product and end-user expectations.

Responsibilities

• Develop estimated work times following current MOTOR methodology and apply them to applicable medium and heavy-duty vehicle configurations.
• Review OEM information regarding the service and repair of supported vehicles and labor operations.
• Organize and interpret OEM and aftermarket content to support accurate labor operation development.
• Verify vehicle information related to researched labor operations using sources such as AutoCare VCdb, OEM websites, and additional data as required.
• Enter and maintain labor operation data in multiple systems and formats, ensuring accurate and consistent application of content.
• Research and verify the correctness of estimated work times and make revisions in accordance with established methodology.
• Classify labor operations within applicable taxonomies to support consistent search, organization, and product use.
• Respond to customer concerns related to labor operation data, including vehicle application questions, estimated work-time verification, and taxonomy classification.
• Execute quality assurance processes to ensure published labor content meets MOTOR product requirements and end-user expectations.

Requirements

• Three or more years of experience as a technician in a medium- and heavy-duty vehicle environment; class 7-8 experience is strongly preferred.
• Self-motivated, results-oriented team player with strong attention to detail.
• Strong written and verbal communication skills.
• Ability to work with little or no supervision in a remote or offsite capacity.
• Ability to work to stringent deadlines while maintaining work quality and following established office policies, procedures, and systems.

Skills

• Three or more years of experience developing labor times for an OEM or aftermarket company preferred.
• Working knowledge of Microsoft Office applications, including Excel, Word, Access, and Outlook.
• Strong knowledge of vehicle parts, systems, operations, and component relationships, particularly for medium- and heavy-duty vehicles.
• ASE certifications preferred.
• Database and data-entry experience preferred.
• Technical degree or certificate in automotive or truck repair preferred.