Heavy Cleaner

About the role

This position is eligible for a $1,500 sign-on bonus! Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Heavy Cleaner will be responsible for the cleanliness of all public areas and non-public areas according to casino standards. All duties must be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Responsibilities

• Maintain the cleanliness of the casino, hotel lobby, spa/salon, back of house and restaurants.
• Duties include the operation of cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment to ensure consistent cleanliness.
• Required to carry out individual assignments as well as working with a group.
• Must have basic knowledge of and work with various cleaning chemicals.
• Assist in other projects as directed.
• As necessary, heavy cleaners will be required to complete light cleaning tasks such as restroom and floor attendants.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency preferred.
• Previous customer service experience preferred.
• Must be familiar with proper use of all cleaning equipment and chemicals.
• Knowledge in the operation of cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment.
• Previous house keeping experience is a plus.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• When on the casino floor, the noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand, walk and move through all areas of the casino.
• The employee is also required to climb, balance, stoop, kneel, crouch or crawl.
• Job will require heavy lifting.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Benefits

• $1,500 sign-on bonus

Pay

Starting Rate $16.16. Compensation is negotiable based on experience and education.

Schedule

Hours are determined by a 24-hour schedule.