Heart Transplant/VAD Transplant Program Specialist

Responsibilities

• Primary intake for all program referrals including assessment of clinical urgency of the referral and identification of key clinical records required for evaluation.
• Collaborates with Transplant Financial Coordinators to assure appropriate authorization obtained for patients prior to evaluation visit.
• Schedules transplant recipient / donor complex appointments including initial referral, special follow up appointments and medical workup.
• Creates and continually updates new patient charts, referral packets, educational materials and all documentation needed for entire multidisciplinary team.
• Creates and continually updates new patient charts, referral packets, educational materials and all documentation needed for entire multidisciplinary team.
• Coordinates transplant evaluation testing which may include but not limited to lab, radiology, cardiology testing, pulmonary testing, surgical and medical specialty clinics, social work, psychiatry, palliative, gastroenterology testing and consults, cardiac and pulmonary rehab, physical therapy, home health and other specific consults as appropriate.
• Enters verbal orders, prioritizing orders based on clinical urgency, and assure completion and appropriate follow up by transplant clinician of all orders in EMR and OSH.
• Facilitates scheduling of living and non-related organ donation and transplantation surgeries and any required pre surgery critical validation relating to blood type, serologies, and other key donor / recipient details.
• Conduct UNOS/UNET reviews and assure high % of accuracy with regulatory data submission.
• Receive and oversee completion of FMLA and Disability paperwork for patients and their caregivers.
• Manage program-specific calendars for entire team and patient schedules.
• Participate in outreach activities for each program including educational events, clinics and follow up in sites internal and external to the UUH facility.
• Works as a transplant team liaison with the patient, their family and caregiver, the outside healthcare professionals and ancillary hospital departments.
• Coordinates all educational materials, packets, patient questionnaires, electronic presentations and any other patient-facing material as directed by the RN coordinator.
• Aids in managing clinic flow and conduct of clinic for all recipients and donors including virtual or in-person meet and greets and testing procedures.
• Collects, maintains and updates all pre- and post- transplant medical records including eHealth and OSH results and documentation, patient health maintenance information, and any other specialized testing including physical CDs, downloads/uploads, images.
• Accurate entry of all transplant procedure charges at time of transplant.
• Composes and distributes all written communications with patients and referring providers per transplant department protocols including transplant listing and delisting regulatory letters.
• Traits patient / family, internal UUH clinical staff, and external provider calls into the program; assisting nurse coordinator in determining clinical urgency of incoming calls.
• Coordinate discharge transition to outpatient setting ensuring all appropriate appointments, and testing is scheduled and patient understands the immediate post transplant follow up schedule and testing requirements.
• Active participation in multidisciplinary patient selection meetings, and morbidity and mortality reviews; including preparation and minutes of organ-specific meeting.
• Report patient specific updates as requested by clinical team.
• Act as point of contact for transplant patient death notification and post mortem encounters.
• Maintain accurate transplant medical record through continuous review and update of all critical transplant fields: Phase, Status, Reason throughout all phases of transplant. Ongoing monitoring of obituaries, and mortality reports, to assure Transplant Record is accurate for death, organ status, and other critical transplant data elements.
• Maintains advance knowledge of all phases of transplant and system utilized to capture transplant specific details, including Epic Phoenix, UNET, SRTR, Breeze, XGY, OPO and other regulatory related data interfaces appropriate for each organ group.
• Primary organ specific contact for patients, staff, and external providers.
• Promotes excellence in all customer service and guest relations with all transplant patients and their caregivers.

Qualifications

• Associate’s degree in related field or equivalency.
• Two years of relatable work experience.
• Licenses Required: Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system.