Hearing Instrument Specialist Trainee - Future Opportunities

About the role

This trainee opportunity offers hands-on experience, expert mentorship, and sponsored licensure to help you become a licensed hearing care professional. At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy.

Responsibilities

• Provide Patient Journey Experience through counseling and instruction.
• Complete requirements for state temporary license.
• Learn to conduct patient diagnostics.
• Train with licensed specialists to complete practicum hours.
• Travel to other regions to work with a variety of experienced specialists.
• Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss.
• Learn to make appropriate recommendations based on hearing test results.
• Become proficient in troubling shooting, repairing and servicing all types of hearing instruments and accessories.
• Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey.
• Train with a Specialist or Audiologist on difficult fittings.
• Learn the Starkey product line and programming of hearing instruments.
• Support Northland Employee Corporate and/or Department Guidelines.
• Check and verify quality.
• Support corporate health and safety objectives.
• React to change productively and handle other essential duties as assigned.

Requirements

• Minimum education, certification and experience requirements: High school required; college degree preferred or equivalent work history in a healthcare or technical field; Bachelor’s in Speech and Hearing Sciences/Communication Disorders ideal.
• Experience: 1+ years of Sales experience preferred and/or background in medical or hearing aid industry.
• Knowledge: Knowledge of the hearing aid industry a plus.
• Skills & Abilities: Ability to organize and execute a plan, Good problem solving, analytical abilities, verbal and written communication, organizational and interpersonal skills required, Comfortable working with online computer systems and programs, Public speaking experience and training.

Qualifications

Approach and Deployment Provide Patient Journey Experience through counseling and instruction. Complete requirements for state temporary license. Learn to conduct patient diagnostics. Train with licensed specialists to complete practicum hours. This may include travel to other regions to work with a variety of experienced specialists. Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss. Learn to make appropriate recommendations based on hearing test results. Become proficient in troubling shooting, repairing and servicing all types of hearing instruments and accessories. Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey. Train with a Specialist or Audiologist on difficult fittings. Learn the Starkey product line and programming of hearing instruments. Train and work with patients via TeleHear. Train with area specialists on patient care, ensuring the comfort of the patient and understanding their needs and requests. Learn how to use the TeleHear tools for working with patients remotely, including programs such as TEAMS, VSEE and GoTo Meeting and understanding of online tools to adjust and fit patients offsite.

Skills

• Ability to organize and execute a plan
• Good problem solving, analytical abilities
• Verbal and written communication
• Organizational and interpersonal skills
• Comfortable working with online computer systems and programs
• Public speaking experience and training

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Hearing aid benefits
• PTO
• Paid sick and safe time
• 6 paid holidays annually