Hearing Care Technician

About the role

At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Hearing Care Technician, you will be the face of our practice, dedicated to creating an extraordinary patient experience. This full‑time position (Monday–Friday, 8:30 AM–4:30 PM, 40 hours/week) is available at the Pottsville, Hazleton, Lehighton, Lebanon, and Bloomsburg, PA offices.

Responsibilities

• Managed Care & Administrative Operations: Access managed care portals to enter precise patient, device, and coverage data to complete appointments and submit claims; collect and process patient copays, insurance deductibles, and outstanding balance payments at time of service; manage intake paperwork, patient records, and basic insurance coverage verifications; balance daily point‑of‑sale transactions and ensure accurate administrative recordkeeping.
• Provider Support & Patient Scheduling: Work directly with the Provider to schedule patients efficiently, ensuring smooth clinic flow and optimal appointment management; make follow‑up calls and return patient calls to troubleshoot hearing aid issues over the phone or set up in‑office care appointments; answer incoming phone calls, address patient inquiries, and coordinate daily provider calendars; maintain clear communication between the provider and patients regarding care plans, device status, and testing appointments.
• Patient Care & Technical Support: Warmly greet patients, manage front desk check‑in/check‑out, and maintain a welcoming office environment; conduct face‑to‑face hearing aid orientations, walking patients through insertion, removal, daily care, control adjustments, and mobile app pairing; assist patients with routine hearing aid care, including cleaning, receiver/wax guard replacements, and charger or battery check‑ups; perform minor in‑office troubleshooting and check in incoming custom device orders, repairs, and accessories from manufacturers.

Requirements

• Availability Monday through Friday, 8:30 AM–4:30 PM.
• Ability to reliably commute between the Hazleton and Lehighton office locations as scheduled.
• Familiarity with accessing medical or managed care web portals and accurately entering patient/billing data.
• Strong phone etiquette and patient communication skills to effectively troubleshoot device issues and coordinate with the provider.
• Experience handling payments, collecting copays, and balancing transactions accurately.
• Comfort learning specialized hearing healthcare software and demonstrating device maintenance/orientation to patients.
• High school diploma or equivalent; customer service experience; medical clinic experience.

Benefits & Compensation

• Pay rate: $20.00 per hour, plus incentives.
• Consistent weekday schedule with no weekend shifts.