Hearing Care Technician

About the role

Beltone seeks a detail-oriented Hearing Care Technician to serve as the face of the practice, managing front office operations, assisting patients with hearing aid orientations, providing technical support, and coordinating with providers. The position is full‑time, Monday–Friday, 8:30 AM–4:30 PM (40 hours/week) at locations in Pottsville, Hazleton, Lehighton, Lebanon, and Bloomsburg, PA, with travel required between Hazleton and Lehighton as scheduled.

Responsibilities

• Access managed care portals to enter precise patient, device, and coverage data to complete appointments and submit claims.
• Collect and process patient copays, insurance deductibles, and outstanding balance payments at time of service.
• Manage intake paperwork, patient records, and basic insurance coverage verifications.
• Balance daily point‑of‑sale transactions and ensure accurate administrative recordkeeping.
• Work directly with the provider to schedule patients efficiently, ensuring smooth clinic flow and optimal appointment management.
• Make follow‑up calls and return patient calls to troubleshoot hearing aid issues over the phone or set up in‑office care appointments.
• Answer incoming phone calls, address patient inquiries, and coordinate daily provider calendars.
• Maintain clear communication between the provider and patients regarding care plans, device status, and testing appointments.
• Warmly greet patients, manage front desk check‑in/check‑out, and maintain a welcoming office environment.
• Conduct face‑to‑face hearing aid orientations, walking patients through insertion, removal, daily care, control adjustments, and mobile app pairing.
• Assist patients with routine hearing aid care, including cleaning, receiver/wax guard replacements, and charger or battery check‑ups.
• Perform minor in‑office troubleshooting and check in incoming custom device orders, repairs, and accessories from manufacturers.

Requirements

• Availability Monday through Friday, 8:30 AM–4:30 PM.
• Ability to reliably commute between the Hazleton and Lehighton office locations as scheduled.
• Familiarity with accessing medical or managed care web portals and accurately entering patient/billing data.
• Strong phone etiquette and patient communication skills to effectively troubleshoot device issues and coordinate with the provider.
• Experience handling payments, collecting copays, and balancing transactions accurately.
• Comfort learning specialized hearing healthcare software and demonstrating device maintenance/orientation to patients.
• High school diploma or equivalent.
• Customer service experience.
• Medical clinic experience (preferred).

Benefits

• Consistent weekday schedule with no weekend shifts.

Pay

$20.00 per hour, plus incentives.

Schedule

Full‑time, Monday – Friday, 8:30 AM – 4:30 PM (40 hours/week).