Hearing Care Assistant

Responsibilities

• Serves our large healthcare partner insurance members, providing hearing aid insurance benefit overview and scheduling Hearing Aid Evaluations
• Schedules appointments from referrals for diagnostic testing, BAHA and Cochlear implant members and any other necessary appointments
• Utilizes HearUSA CRM system to locate client or create new profile for all Hearing Aid Evaluation or diagnostic referrals. Schedules appointments through CRM system.
• Performs outbound calls to follow up on unconverted member leads from our healthcare partner and schedule Hearing Aid Evaluation's. Uses sales ability to overcome objections and help more members/clients.
• Fulfills Client Excellence and HearUSA scheduling protocols, business rules, and processes.
• Maintains client, employee and business confidentiality and adheres to HIPAA guidelines.
• Affords member benefits, insurance overrides, and HearUSA center assistance as required.
• Ensures all patient forms and authorizations are processed in a timely manner.
• Reports all member complaints to Client Excellence Client Relations team and assists with member complaints as directed.
• Affords any other tasks as requested by our healthcare partner and HearUSA and/or agreed upon with partner facilities.

Qualifications

• High School diploma preferred or equivalent work history.
• Spanish Bilingual preferred (not required).
• Must be available to work in the Woodland Hills location M-F.
• Must have experience interacting with customers/clients, experience in sales environment preferred. Hearing Aid or related field experience preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to multi-task, work quickly, accurately, and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.