Healthy First Steps RN Case Manager - Jacksonville and surrounding areas, FL

About the role

At UnitedHealthcare, you'll wear many hats and work in various environments. Your responsibilities include making outbound calls to assess members' health status, taking incoming calls, identifying gaps or barriers in treatment plans, providing patient education, interacting with Medical Directors on challenging cases, coordinating care, making referrals, and coordinating services as needed.

Responsibilities

• Making outbound calls to assess members' current health status (potential for field visits as well)
• Taking incoming calls from members
• Identifying gaps or barriers in treatment plans
• Providing patient education to assist with self-management
• Interacting with Medical Directors on challenging cases
• Cooking care for members
• Making referrals to outside sources
• Cooking services as needed (home health, DME, etc.)
• Educating members on disease processes
• Encouraging members to make healthy lifestyle changes
• Documenting and tracking findings
• Making 'welcome home' calls to ensure that discharged member receive the necessary services and resources

Requirements

• A current and unrestricted Registered Nurse license in the state of Florida
• 3+ years of experience in a hospital setting, acute care, direct care experience within the OB and/or Maternity field
• 1+ years of experience working with MS Word, Teams, Excel and Outlook
• Reside in the Jacksonville metro area

Preferred Qualifications

• A Bachelor's Degree
• Case management experience
• Background in managing populations with complex medical or behavioral needs
• Experience with electronic charting
• Bilingual - Spanish
• Experience with arranging community resources
• Field-based work experience
• Knowledge of Florida Community Maternal Child Resources

Soft Skills

Demonstrated solid organizational skills

Pay and Benefits

• Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.
• We offer a comprehensive benefits package, including paid time off, medical, dental, vision, life & AD&D insurance, short-term and long-term disability coverage, a 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.

Qualifications

• Current and unrestricted Registered Nurse license in state of Florida
• 3+ years of experience in a hospital setting, acute care, direct care experience within the OB and/or Maternity field
• 1+ years of experience working with MS Word, Teams, Excel and Outlook
• Reside in the Jacksonville metro area

Soft Skills

Demonstrated solid organizational skills

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.