HealthLink 915 Team Leader

Join the McNabb Center Team as the Healthlink Team Leader and make a meaningful difference in people's lives every day. Work in an environment where your contributions are valued and appreciated.

About the Role

Responsible for the direct supervision and oversight of a HealthLink Team to ensure compliance with all standards and exceeding internal/external expectations. This includes ensuring high-quality clinical care, monitoring program productivity, managing caseloads, and overseeing HealthLink attestations, attributions, and enrollments. The role also involves monitoring clinical documentation, tracking progress toward quality/efficiency metrics, conducting required reports, and managing front-line staff. Provides coverage as needed to meet client needs and productivity targets.

This position requires the use of a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

Responsibilities

• Ensures the Health Link program achieves its assigned productivity targets monthly.
• Ensures all clients assigned to the team receive a minimum of one face-to-face encounter per month.
• Ensures each Care Coordinator holds a caseload of at least 85 clients and contacts each client at least once per month.
• Maintains a personal caseload of at least 20 clients and submits a total of 20 contacts per month.
• Ensures all clients have an up-to-date Care Plan, Crisis Plan, and DLA-20.
• Ensures each supervised Care Coordinator completes and submits all documentation within 2 days and reviews it for accuracy and completeness to meet funder and CARF guidelines.

Administrative and Reporting

• Leads hiring and retaining staff, maintaining appropriate staffing levels and filling vacancies within 2 weeks of an employee's termination.
• Trains staff on program policies and procedures and monthly productivity goals within one week of completing orientation.
• Ensures each supervised Care Coordinator attends treatment team meetings 3 times a month and receives individual supervision weekly.
• Ensures each supervised Care Coordinator completes required CARF modules annually.
• Maintains an up-to-date Excel sheet identifying currently enrolled clients in Health Link and the date of first contact each month.
• Reviews bimonthly and confirms each Health Link client's TennCare enrollment and potential renewal dates.
• Submits team productivity reports by the 5th of each month.
• Prepares QA/QI and QRR reports for each program quarterly.

Clinical Needs

• Works within a multi-disciplinary team to meet the needs of the Serious and Persistently Mentally Ill (SPMI) population and oversees clinical standards of the program.
• Handles client inquiries and addresses issues as appropriate.
• Responds to all flags, emails, and voicemail within 2 business days.
• Completes all chart documentation within 2 business days.
• Ensures each Care Coordinator maintains a minimum caseload of 85 clients.
• Ensures each Care Coordinator has adequate referrals, assigned as needed and appropriate to the team.

Teamwork and Networking

• Organizes and develops team cohesion during staff meetings.
• Meets with staff consistently to address identified concerns.
• Demonstrates consideration and concern for fellow workers, promoting harmonious relationships and attitudes.
• Maintains positive relationships with internal departments to meet program needs and maximize growth.
• Develops positive and working relationships with outside agencies to meet program needs.
• Gives and receives appropriate feedback, communicating directly with a problem-solving approach.

Requirements

• One-year experience in the social work field or a behavioral health setting required.
• One-year experience in a supervisory capacity preferred.
• Bachelor's degree in a health-related field such as counseling, psychology, social work, sociology, or a behavioral science field with coursework or experience in cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and mental retardation.
• Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, or education must have fifteen college-level semester hours of coursework in behavioral health and at least one year of work experience in a behavioral health setting.

Skills and Abilities

• Exposure to biological hazards.
• Ability to hear normal and soft tones.
• Close eye work.
• Valid driver's license with F endorsement.
• Ability to lift up to 50 lbs and push/pull up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• Certification in and ability to effectively implement verbal and physical de-escalation techniques, including grasping, holding another person, going down on knees, running, and walking.

Pay

Starting salary for this position is approximately $21.30 per hour based on relevant experience and education.