Healthcare Support Specialist - Emergency Department

About the role

The Healthcare Support Specialist (HSS) plays a crucial role in supporting patient care by facilitating visits, coordinating schedules, and managing patient materials.

Responsibilities

• Facilitate patient visits by coordinating complex appointment schedules and daily activities of the care providers.
• Prepare patients, complete pre-examination record information, and manage the flow of patient materials.
• Obtain or verify patient demographics, medical insurance information, and advise patients on scheduling delays or changes.
• Schedule and reschedule tests/consults from various sources.
• Process ABN forms, insurance verification, and patient appointment communications.
• Assist with patient visit facilitation, including restroom and clothing change assistance, apparatus placement, IV removal, and proceduralist support.
• Navigate through multiple electronic applications and devices, medical equipment, and assist patients in using kiosks.
• Support access and navigation activities, including greeting patients and visitors, verifying appointments, and following designated scripts and process flows.
• Engage in security and multidisciplinary team member interactions as needed.
• Ensure policy enforcement and monitor patient and visitor flow within the building.
• Achieve effective communication, excellent customer service, and conflict de-escalation skills.
• Push/pull up to 75 pounds on occasion.

Qualifications

• High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking.
• Associate's Degree in a healthcare related field preferred.
• Coursework in Medical Terminology within six months of employment.
• Ability to work independently, be goal-directed, and have strong organizational skills.
• Effective multitasking and communication skills, including verbal and written communication.
• Ability to handle difficult situations, remain calm under stress, and manage emotional situations.
• Basic Life Support (BLS) may be required in some areas.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.