Healthcare Services Manager

About the role

See Yourself Here. Learn Here. Grow Here. Thrive Here. Healthcare Services Manager at Resthaven believes in providing compassionate, dignified, and excellence-focused care since 1945. As a not-for-profit, faith-based organization, Resthaven supports enriching lives for both those served and those who serve.

Essential Responsibilities

• Provide high-quality nursing care and treatment in accordance with each resident's individualized service plan.
• Implement, evaluate, and coordinate nursing services to ensure exceptional resident outcomes.
• Observe, assess, and document resident signs, symptoms, behaviors, and responses to treatment.
• Support compliance with infection prevention protocols, universal precautions, and all applicable state and federal regulations.
• Cook
• Coordinate the training and daily work activities of Resident Assistants based on competency and skill level.
• Assist with staffing coverage and scheduling needs to ensure quality resident care.
• Provide feedback regarding staff performance and recommend coaching or corrective actions when appropriate.
• Foster a positive clinical environment that promotes employee engagement, growth, learning, and job satisfaction.
• Identify resident and staff concerns and collaborate with the interdisciplinary team to develop effective solutions.
• Accurately implement physician orders and coordinate ongoing medical care.
• Order medications from the pharmacy and ensure proper distribution to medication carts.
• Maintain accurate and timely documentation, reporting, and recordkeeping.
• Communicate effectively with physicians, home health agencies, residents, and family members regarding health conditions and care needs.
• Coordinate laboratory testing and follow up with physician offices regarding results and treatment recommendations.
• Assist with resident admissions, move-ins, transfers, and discharges.
• Provide comprehensive shift reports regarding resident status, changes in condition, and care needs.
• Maintain confidentiality and demonstrate professionalism in all interactions.
• Understand and support Resthaven policies, procedures, and mission.
• Participate in the clinical on-call rotation.
• Supervise, coach, mentor, and support nursing staff to promote quality care and team development.
• Perform additional duties and responsibilities as assigned.

Education, Training, & Experience

• Current LPN (Licensed Practical Nurse) or RN (Registered Nurse) license preferred, but not required.
• Previous nursing experience preferred, particularly in assisted living, senior living, long-term care, memory care, or dementia care settings.
• Demonstrated clinical competency and knowledge of nursing best practices.
• Experience leading, coaching, or supervising healthcare staff preferred.
• Proficiency with Microsoft Office, including Word, Excel, and email systems.
• Strong written and verbal communication skills.
• Ability to communicate effectively with residents, families, physicians, and team members while recognizing age, cultural backgrounds, cognitive abilities, and physical conditions.
• Knowledge and application of dementia-specific interventions preferred.
• Strong organizational skills with attention to detail and the ability to prioritize multiple responsibilities.
• Ability to work independently and effectively manage time.
• Ability to remain calm, resourceful, and responsive during urgent or emergent situations.
• Ability to operate standard office equipment including telephone, copier, fax machine, and calculator.
• Participation in all required in-service education, mandatory training, and departmental meetings.
• Current nursing license, certifications, and continuing education maintained in accordance with state requirements.

Physical Requirements

• Ability to frequently stand, walk, bend, stoop, kneel, and reach throughout the workday.
• Ability to lift, transfer, push, and pull up to 50 pounds independently and heavier weights with assistance.
• Ability to assist residents with mobility, transfers, and activities of daily living as needed.
• Ability to respond quickly and appropriately during emergencies.
• Manual dexterity sufficient to administer medications, perform assessments, and document care accurately.
• Visual and auditory acuity necessary to observe residents, read medical records, and communicate effectively.
• Ability to work in a fast-paced healthcare environment with frequent interruptions and changing priorities.
• Ability to tolerate exposure to infectious diseases, cleaning chemicals, bodily fluids, and other environmental conditions common in healthcare settings.
• Ability to work flexible schedules, including weekends, holidays, evenings, and participation in the clinical on-call rotation as needed.

Pay Range

$65,000 - $72,000 per year

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