Health Services Manager

Grade Range/Job Status: Full Time/Exempt-Salaried

Reporting Relationship: Senior Director of Program Services

Supervisory Responsibilities: LPNs, Nurses, Nurse Coordinators

Typical Schedule: Primarily M-F Days. Must be willing and able to work flexible hours/days (can work a hybrid schedule – remote and in-person) but is required to be 4 days per week in person/on-site, with supervisor approval. Responsible for emergency call rotation.

About the Role

The Health Services Manager oversees the Health Services Department to ensure quality medical practices and care for the individuals served by Hammer & NER. The Health Services Manager provides direct supervision to the nursing team in addition to completing regular nursing duties. They work to support the nursing team to function optimally and will step in to complete assessments of health status and provision of direct nursing care when needed. All employees are expected to center, model, and champion Hammer’s core values: Person-Centered, Relational, Opportunistic, and Stewardship.

Responsibilities

• Provide nursing and health care support to people served within the scope of nursing practice.
• Responsible for a small caseload of supported individuals at times and support the nursing team with caseload coverage.
• Ensure that nursing standards are maintained and that all applicable rules and regulations are followed.
• Work as part of the inter-disciplinary team to ensure best practice for the individuals we support.
• Provide clinical supervision and consultation as needed, including for hospital and TCU stays, and hospice care.
• Provide direction and supervision to nursing staff, including the provision of timely and effective feedback related to organizational policies and procedures and medical regulations.
• Provide guidance in absence of Senior Director of Program Services.
• Complete weekly check-ins and ongoing communication with direct reports.
• Actively participate in team building, fostering a work environment that reflects the organization's stated core values.
• Participate in the hiring of staff members to ensure quality work reflective of Hammer’s mission, vision, and values.
• Run department meetings.
• Assist with special projects and complete other duties as assigned by the Senior Director of Program Services.
• Act as liaison with outside vendors including developing and maintaining contracts, as well as working with outside agencies to improve services in the field.
• Develop and facilitate trainings for the direct care workforce to help meet the needs of the people we support.
• Act as Infection Control Officer for the organization and consult with a physician regarding these issues.
• Participate in the Director’s team meetings as requested.
• Participate in the development of nursing and medical projects, procedures, and policies, and the communication and implementation of these projects.
• Frequently organize multiple responsibilities at once, requiring time management, organizational, and reporting skills, and proven ability to achieve assigned deadlines.

Qualifications

• Licensed as a Registered Nurse in good standing with the State of Minnesota.
• Bachelor of Science in Nursing (BSN) preferred.
• Experience and competence in managing health services for people who have disabilities and other related conditions.
• Experience supervising, coaching, and mentoring a team of employees to provide effective health services.
• Experience working with the aging population, particularly aging individuals with disabilities.
• Demonstrated thorough knowledge and understanding of current health-related practices, issues, and regulations relative to people with disabilities and related conditions.
• Demonstrate the ability to effectively teach, train, and mentor staff to provide effective healthcare services to people.
• Excellent written and verbal communication skills including fluency in English and proficiency with Microsoft Office (especially Outlook and Excel) and SharePoint.
• Available to work a flexible full-time schedule including some evenings, weekends, and overnights.
• Requires a valid driver's license, personal auto, and driving record that meets Hammer & NER’s insurance requirements.
• Must receive a MN DHS Background study clearance and show freedom from Tuberculosis.
• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.
• Adhere to a strong ethical code in compliance with organizational mission and values.
• Ability to remain positive and foster a positive work environment while facing pressure or demands from multiple directions.
• Demonstrate proficient and effective verbal and written skills, and recordkeeping skills.
• Requires strong organizational skills including projects, time management, close attention to detail, and proven ability to achieve assigned deadlines.

Physical Demands

• Frequent use of a telephone, frequent use of repetitive motion activities including typing on a computer keyboard and monitor, laptop or scanner, and the ability to work for several hours at a time at a desk and computer.
• Ability to bend and move to perform nursing head-to-toe assessments, evaluations, lifting, and are able to complete other skilled nursing tasks.
• Ability to lift 40lbs (such as lifting a wheelchair into a van), pushing, or pulling an individual in a wheelchair or while assisting with personal cares.
• Physical cares may include twisting/turning, kneeling/squatting, reaching, and assisting with pivot transfers.
• Operating specialized medical or adaptive equipment, including use of lifting equipment.
• Must demonstrate the ability to work diplomatically with a wide variety of people, including people served, families, legal representatives, and other medical professionals.

Benefits

• 401(k)
• Paid Time Off
• Health Insurance (30 hours and above)
• Dental Insurance (30 hours and above)
• Vision Insurance (20 hours and above)
• Life Insurance
• Paid Training
• Disability Insurance
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Health Savings Account
• Flexible Savings Account
• Access to Employee Success Coach who assists employees within their first year of employment.