Healthcare Sector Lead

About the role

The [insert sector] Sector Lead is responsible for strategic development of the [insert sector] sector within the Go-to-Market organization. The primary focus of a Sector Lead is to build sector expertise, position Concentrix as a thought leader for the sector and to lead a team of talented sector-focused Portfolio Leaders to grow the sector leveraging the Concentrix Product and Services portfolio.

Responsibilities

• Demonstrates strong understanding and knowledge of BPO and Technical Services associated with their allocated Sector.
• Develops and executes the Sector strategy across all levels of the organization.
• Leverages exceptional communication skills to speak at forums both internally and externally.
• Ensures the team builds and maintains strong, long-term relationships with assigned clients within the Sector.
• Drives development of sustainable and profitable strategic account plans for clients within the Sector that address whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services.
• Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).
• Determines new logo targets for the Sector.
• Ensures clients within the Sector fully benefit from Concentrix Technology offer (internal and Technology Partnerships).
• Aligns Concentrix Technology solutions with client’s business opportunities and strategy.
• Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the Sector accounts.
• Helps strategize and close Tier 4 (Transformational) opportunities.
• Ensures proactive risk management is put in place for the Sector accounts: mitigating financial, competitive, and technological threats.
• Contributes to Executive Deal Reviews for key deals.
• Makes decisions on account classification.
• Encourages close collaboration with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery.
• Drives development and monitoring of improvement plans if required.
• If needed, acts as the point of escalation for clients, addressing inquiries, resolving issues, taking decisions on enabling recovery from issues and providing regular updates.
• Ensures clients within the Sector fully benefit from Concentrix Technology offer (internal technology and Technology Partnerships).
• Aligns Concentrix Technology solutions with client’s business opportunities and strategy.
• Establishes the strategy for and the execution of strategic new client acquisition within the Sector.
• Strategically selects and implements the optimal structure for the Sector team, ensuring talents are appropriately assigned.
• Oversees talent transitions to minimize any business disruptions.
• Provides strategic direction to the team of Portfolio Leaders and Account Executives, ensuring alignment with company goals and culture.
• Mentors and coaches Portfolio Leaders, providing guidance on best practices, sales techniques, and professional development.
• Conducts regular performance evaluations, providing constructive feedback and recognizing high performance.
• Addresses performance issues promptly and effectively, developing improvement plans as needed.
• Acts as a role model within the Sector team and ensures Concentrix Culture is embedded.
• Leads the [insert sector] Sector across the Americas geography [keep or discard as appropriate] and provides global leadership of the [insert sector] Sector across theatres.
• Collaborates with Sector Leaders, Portfolio Leaders, and other internal teams to align account strategies with overall business objectives.
• Leads the global [insert sector] sector community across the company.
• Ensures that industry communities within the sector are established, effective and growing.
• Creates appropriate client forums for marketing and PR purposes to ensure Concentrix is the leading customer experience and technology provider in the sector.
• Drives innovation and continuous improvement in account management practices.
• Provides strategy and requirements that interlock with the Concentrix Products and Service Lines of business.
• Reports on Sector performance, providing insights and recommendations for improvement.
• Ensures team provides regular reporting on sales activities (Sales Force or any other internal systems).
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
• Uses data and analytics to make informed decisions and optimize account management strategies.
• Stays updated on industry trends, emerging technologies, and best practices in account management.
• Participates in training and development programs to enhance skills and knowledge.
• Contributes to a positive and collaborative team environment.

Qualifications

• Proven track record of success in managing and growing a sector within a BPO or Technical Services organization.
• Strong understanding of BPO and Technical Services associated with the [insert sector].
• Exceptional communication skills to speak at forums both internally and externally.
• Experience in building and maintaining strong, long-term relationships with clients.
• Ability to develop and execute strategic account plans that drive revenue growth and profitability.
• Knowledge of Concentrix’s product and service offerings and how they can be leveraged to meet client needs.
• Experience in risk management and proactive threat mitigation.
• Leadership skills to manage a team of Portfolio Leaders and Account Executives.
• Ability to mentor and coach team members to improve their performance.
• Experience in driving innovation and continuous improvement in account management practices.
• Strong analytical and problem-solving skills to make informed decisions and optimize account management strategies.
• Ability to stay updated on industry trends, emerging technologies, and best practices in account management.
• Passion for delivering exceptional client satisfaction and ensuring high-quality service delivery.

Skills

• Strategic thinking and planning.
• Client relationship management.
• Account management and business growth.
• Financial analysis and reporting.
• Risk management and proactive threat mitigation.
• Team leadership and coaching.
• Innovation and continuous improvement.
• Data analysis and decision-making.
• Industry knowledge and trends.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.

Pay

The base salary range for this position is $249,000- $280,000 plus incentives that align with individual and company performance.

Schedule

Flexible schedule to accommodate the needs of the role and the client base.