Healthcare Salesforce Solutions Architect - Health Cloud/Life Sciences Req'd

About the Role

As a Salesforce Solution Architect, you are responsible for leading the design and implementation of Salesforce solutions that meet the business needs of PRO-spectus. This position works closely with stakeholders to gather requirements, analyze business processes, and develop comprehensive solutions leveraging the Salesforce platform. Your role will involve architecting scalable and sustainable solutions, guiding development teams, and ensuring alignment with best practices and industry standards.

Responsibilities

• Requirements Gathering: Collaborate with stakeholders to understand business requirements, translate them into technical specifications, and identify opportunities to leverage Salesforce products and features.
• Solution Design: Create comprehensive technical solutions aligned with business requirements, leveraging Salesforce platform capabilities, including Health Cloud, Service Cloud, Experience Cloud, Sales Cloud, Salesforce Shield, Marketing Cloud, and Commerce Cloud.
• Architecture Development: Design scalable and robust architecture solutions, including data models, system integrations, workflows, and customizations, ensuring adherence to best practices and standards.
• Salesforce Configuration and Customization:
  • Customize Salesforce applications by configuring standard and custom objects, fields, page layouts, and workflow rules.
  • Develop and maintain custom reports, dashboards, and workflows.
  • Design, develop, test, and deploy Salesforce customizations, including fields, objects, workflows, process builder, validation rules, and custom applications.
  • Identify areas for process improvement and implement solutions within Salesforce to automate business processes and reduce manual tasks.
• Solution Implementation: Oversee the configuration, customization, and development of Salesforce solutions, ensuring alignment with the agreed-upon architecture and design.
• Technical Leadership: Provide technical leadership and guidance to development teams throughout the project lifecycle, ensuring successful implementation and delivery of solutions.
• Data, Analytics, and Integration Management:
  • Design and implement seamless integrations between Salesforce and other enterprise systems.
  • Maintain data integrity by defining and developing data governance policies, managing data quality, and performing regular data audits and clean-ups.
  • Administer data imports, exports, and migrations while ensuring data security and compliance.
  • Configure and maintain reports and dashboards to support client reporting needs.
• Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the stability, performance, and reliability of Salesforce solutions.
• Documentation and Training: Create comprehensive technical documentation, including design documents, technical specifications, and user guides, and provide training and support to end-users.
• Stakeholder Management: Collaborate with business stakeholders, project managers, developers, and cross-functional teams to ensure successful solution delivery. Proactively identify user needs, implement enhancements, and manage user roles, profiles, permission sets, and sharing rules.
• Continuous Improvement: Stay updated on Salesforce features, best practices, and industry trends, recommending enhancements to existing solutions.

Requirements

• At least 5 years’ experience in a leading role delivering Salesforce projects.
• Proficiency in Salesforce configuration, customization, and administration.
• Strong understanding of Salesforce security model and best practices.
• Experience with Salesforce Health Cloud / Life Sciences in a production environment.
• Experience configuring Salesforce reports and dashboards (Power BI experience a plus).
• Excellent communication skills and ability to interact with stakeholders at all levels.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team environment.

Preferred Qualifications

• Experience with Salesforce Lightning Experience.
• Familiarity with agile/scrum methodologies.
• Experience with Sales, Marketing, or Service Cloud.
• Working knowledge of data science programming languages (e.g., SQL, Python).

Education and Certifications

• Salesforce Administrator certification (ADM 201) required.
• Additional certifications (Advanced Administrator ADM 211 or Platform App Builder) a plus.
• Minimum 4+ years hands-on Salesforce experience.
• Experience in healthcare or ability to learn industry nuances quickly.
• Proven experience as a Salesforce Administrator or similar role with deep understanding of Salesforce architecture, configuration, and customization.

Physical Requirements

This remote-forward position operates in a professional office environment or teleworking from the employee’s home. It involves prolonged periods of sitting, keyboarding, speaking, and occasionally lifting up to 15 pounds. Flexibility in working hours is required to support activities across EST to PST time zones.

Pay

The annual range for this position is $150,000 - $180,000, based on experience and qualifications, with the final offer reflecting skills and other job-related factors.

Benefits

• Robust medical, dental, and vision plans.
• Life insurance and disability coverage.
• Tax-advantaged savings accounts.
• Employee Assistance Program.
• Home office benefits.
• Employee Ownership Program.
• Paid time off, holidays, and bereavement leave.
• 401(k)-retirement plan with employer matching.
• Performance-based bonus opportunity.

Our Culture

At PRO-spectus, we’ve created a supportive, dedicated, and teamwork-driven culture. We celebrate personal and professional accomplishments, fostering meaningful relationships. With humility and compassion at our core, we’re committed to improving the lives of patients we support. Our employees bring strength of mind and spirit to make the extraordinary happen every day.